RETURN, REFUND & EXCHANGE POLICY

We take pride in our products and want you to be satisfied with your purchase. Please review the following terms before ordering.

Purchases Covered by This Policy

This policy applies only to purchases made directly from AMT Custom Designs through our website or at car shows. Orders placed through Amazon, eBay, Walmart, or another distributor must be addressed through that seller first.

Custom Orders — Final Sale

All custom and personalized orders are final sale. No refunds, returns, or exchanges are accepted on custom orders.

Please verify all colors, specifications, personalization, and vehicle information before ordering. If we make an error or a defect is verified, we will correct the issue as described below.

Clear Covers — Final Sale

All clear covers are final sale and cannot be returned or exchanged due to high shipping costs, including when the customer orders the wrong color. Verified errors by AMT Custom Designs or product defects will be handled through our correction process.

Returns & Exchanges on Eligible Items

Items other than clear covers and custom or personalized orders may be considered for return or exchange under these conditions:

• Returns require prior online return authorization and photo verification.
• Approved returns must be received by AMT Custom Designs within 14 calendar days of the original delivery date.
• Items must be unused, uninstalled, and returned in their original packaging with all parts, hardware, and instructions.
• Incomplete, used, installed, or customer-damaged items are not eligible for return.
• Approved returns are subject to a 25% restocking fee, deducted from the refund.

Contact us before sending any item back. Once authorized, we will provide return instructions and the correct shipping address.

Shipping Costs

Customers are responsible for return shipping, exchange shipping, and any price difference between exchanged items. Original shipping charges are nonrefundable on eligible discretionary returns.

We can provide a return shipping label at the customer’s expense. If AMT Custom Designs shipped an item that differs from the confirmed order, we will cover the return shipping needed to correct our error.

Customer Color & Order Selection

Customers are responsible for choosing the correct color and providing accurate order information. An item made in the color or specifications selected by the customer is not considered incorrect or defective because it does not match the vehicle.

Any remake or replacement offered for a customer selection error will be at the customer’s expense. Clear covers and custom orders remain final sale.

Incorrect, Defective, or Damaged Items

Inspect your order upon delivery. Report incorrect items, visible damage, defects, or missing parts within 14 calendar days of delivery and provide:

• Proof of purchase and order number.
• Product name and a description of the issue.
• Clear photos of the item and the affected area.
• Photos of the packaging and shipping label when relevant.

Photos are required before a claim can be approved. Additional photos, video, or a return for inspection may be requested.

If we verify an error by AMT Custom Designs or a product defect, we will arrange a repair, replacement, or other appropriate correction. Reporting an issue does not automatically authorize a refund. Custom orders and clear covers remain subject to their final-sale terms, except where applicable law requires otherwise.

Keep the item and all packaging until we provide instructions. Do not return an item without authorization.

Lost, Stolen, or Shipping-Damaged Packages

Contact us promptly if your package is lost, stolen, or damaged during shipping so we can assist with the carrier’s claim process. Keep all packaging and provide photos for damage claims. A carrier claim does not automatically qualify an order for a refund or replacement.

Refund Processing

Eligible refunds are processed only after returned items have been received, inspected, and approved. Refunds are issued to the original payment method, less applicable restocking fees and shipping charges.

Depending on your financial institution, it may take up to 30 days for the refund to appear.

Order Cancellations

Orders cannot be canceled once they have shipped. Refusing delivery does not cancel an order or automatically qualify it for a refund. Custom orders are nonrefundable.

Contact Us

To request return authorization or report an order issue:

Email: sales@amtcustomdesigns.com
Phone: 866-268-3828